Purposeful Identity contains a free online catalogue illustrating the use of corporate identity elements in practice by organizations from around the world. Registered users can explore, bookmark and comment on hundreds of referenced online resources that contain organizational values, mission statements, value drivers and vision statements used in actual business context.

Call Centre

Call Centre is the industry dealing with receiving and transmitting a large volume of requests or inquiries by telephone. The inbound call centre deals with calls initiated by the customer (inbound calls), while an outbound call centre regards calls initiated from the organization to the customer (outbound calls). Indicators in this area refer to performance aspects regarding call volumes, contact channels or any other specific operations.

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Last updated
05 July 2011
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